Quality Rating 4: Information and Policies
Instructions
To meet the requirements for Administrative Policies and Practices: Information and Policies: ADM 1.4, your family handbook, written agreement or contract include your program’s:
- Mission and/or philosophy statement
- Policies and practices for:
- Health
- Safety
- Positive Behavior Practices
- Tuition/Enrollment
- Supporting Children with Special Health Needs and Disabilities
- Communicating with families
- Physical Fitness
- Nutrition
- Curriculum (Family Child Care / Child Care Center)
- Child Assessment (Family Child Care / Child Care Center)
- Activity planning and implementation (School-Age Only)
The Policy or Statement Builder interactives provide step-by-step guides for creating your policies.
Mission and/or Philosophy Statement
It is important for families to know what you believe about children, their development, and the goals of your program. Your mission and / or philosophy statement communicates these beliefs in clear and simple language. Your statement might also include your beliefs about the importance of engaging families in your program.
What does the documentation look like?
The information you provide for families includes your program’s mission and/or philosophy statement written in clear and simple language. If you submitted a philosophy statement for Developmentally Appropriate Practice: Environment: DAP 1.4, include it in your written information for families.
Policies and Practices
Choose each heading to learn more about each requirement relating to written policies.
Your program’s health policies communicate to families the importance you place on their child’s health. These policies describe the steps you take to maintain a healthy environment, ways you support children to develop healthy habits, and other practices you follow to ensure that children are healthy and strong.
What does the documentation look like?
Your documentation describes the health policies and practices you follow in your program. This list gives you an idea of different health topics that you can include in your program’s health policies.
- Wellness / Illness
- Medication
- Allergy / Asthma
- Sanitation
- Personal Hygiene (examples: hand-washing, tooth brushing)
- Immunizations
- Sunscreen
- Opportunities for physical activity and play
As a child care provider or teacher, you understand the great responsibility you have to ensure that children in your program are safe. This includes keeping children physically safe and providing an emotionally safe environment where children can develop and learn.
Your policies describe the steps you take to keep children safe. These policies help ensure that everyone in your program knows and understands their role in maintaining a safe environment.
What does the documentation look like?
Your documentation clearly explains your program’s safety policies and practices. This list offers you an idea of different safety topics.
- Fire Drills
- Emergency Evacuation Plan
- Medical Emergency Procedures
- Drop Off / Pick Up Procedures
- Transportation
- First Aid / CPR Training or Certifications
- Security Procedures
- Inclement Weather
Positive behavior practices are the steps you take to promote children’s healthy social and emotional development. This includes specific strategies and techniques your program uses to encourage positive behavior and to avoid negative behavior or situations before they happen.
Explore different positive behavior strategies in DAP 3.
What does the documentation look like?
The information you provide to families describes the positive behavior supports you offer to children and any specific strategies or techniques you use and why you use them.
Your tuition and enrollment policies help families understand how your program operates and what is expected of them. Including these policies in your handbook promotes clear communication and helps prevent misunderstandings.
Your tuition policy may explain how and when payments are made (payment schedule, accepted payment methods, etc.). Enrollment policies may include the number of children you accept to your program, when families can enroll their children or how a waiting list is used, if applicable.
What does the documentation look like?
Examples of tuition and enrollment topics include:
- Required forms
- Fee Schedule
- Late tuition fees
- Late pick up fees
- Transition practices for children entering or exiting your program
- Siblings
In a high-quality program, all children have access to the same routines, play, and learning experiences, including children with special health care needs or disabilities. A clearly written policy helps families understand how you will support each child’s full participation in your program and your commitment to partnering with them to help their child succeed.
What does the documentation look like?
Policies that show support to all children may describe:
- How you welcome all children and families into your program, including children with special health care needs and disabilities
- How you meet each child’s individual needs
- How you work with specialists like speech therapists or physical therapists
- How you participate in the IFSP or IEP team
- Accommodations, modifications, or specialized equipment used to support children’s participation
- Training related to supporting children’s individual needs and honoring families’ home languages, traditions, and beliefs
Clear communication policies help families understand how your program shares information and how they can stay connected and engaged in their child’s care.
Your policy may include how, when, and how often families receive updates, as well as how families can contact you with questions, concerns, or information about their child. Making communication expectations and options clear supports consistent, two-way communication.
What does the documentation look like?
The information in a handbook, written agreement, or contract clearly explains your communication policies and how families can best share questions, concerns, or updates.
It is helpful for families to know the steps you take to promote their child’s health and well-being. Information about your program’s physical fitness activities helps families understand the goals of your program and what is required of them.
Families may want to know:
- Do they need to provide suitable clothing on certain days or for certain activities?
- What opportunities does your program provide for children to be physically active?
- Do the children play inside and outside?
Your policies inform and remind families about the importance of physical activity to their child’s healthy development and help them to partner with you.
What does the documentation look like?
The written information you provide for families explains your program’s approach to physical fitness and clearly outlines expectations for families.
Information on your program’s approach to healthy foods and snacks communicates the importance of healthy habits. Informing families about how your program handles snacks and meals also lets them know what to expect from your program.
Families may want to know:
- Are families expected to provide all snacks and meals for their child, or are meals provided?
- How does your program address special dietary needs?
- Are exceptions made for special occasions such as birthdays?
The more information you provide to families, the better prepared they are to follow your guidelines and policies.
What does the documentation look like?
The written information you provide for families includes clear guidelines on food and nutrition policies.
A curriculum outlines the goals and content you use for planning daily activities and learning experiences for children. It may also include the knowledge and skills you are supporting through those activities and experiences.
Sharing information about your curriculum helps families understand how the activities and experiences you plan support their child’s learning and development. When families are informed about the goals you have for their child, they are in a better position to reinforce those goals at home. Your written information is another opportunity to remind families that they are partners with you in their child’s development and learning. It informs families of ways they can be active participants in that shared partnership.
What does the documentation look like?
The written information you provide for families includes a description of your program’s curriculum. Ask someone unfamiliar with your program, or child care in general, to read your description. Do they have a clear understanding of the type of activities you provide and the ways those activities promote development and learning? Clarify any information that may be confusing to families unfamiliar with best practices in child care.
Child assessment is used to measure and monitor children’s progress. It helps you better understand each child so you can develop meaningful activities that support every child’s growing knowledge and skills. Communicating your program’s approach to assessment helps families understand why you assess children’s progress, how the information you gather informs the activities you plan, and what they can expect to learn from you about their child’s progress.
What does the documentation look like?
A quality child assessment policy includes information such as:
- Why and how child assessment is used
- Types of assessments used
- How and when assessment information is shared with families
- How assessment information informs activities
Families benefit from information about your program’s approach to planning and carrying out activities, and how those activities reinforce children’s development and learning. When well informed, families are better able to support your program and participate as active partners in their child’s education. In addition, the information you provide to families empowers them to promote learning at home through meaningful activities and experiences.
What does the documentation look like?
The written information you provide for families includes your approach to activity planning and how that relates supports their child’s growth and development.
Policy or Statement Builder
Develop policies that are important for families to understand about your program. The Reflection Questions below will help you think about what you do in your program to capture it when creating your policies for your Family Handbook. Once you have spent time reflecting on the questions below, you’re ready to build your policies.
Reflection Questions
- How would you describe your programs mission and/or philosophy statement? What are the overall goals of your program?
- What are your policies and practices about health?
- What are your policies and practices around safety?
- What are your positive behavior practices?
- What are your policies and practices about tuition/enrollment?
- What policies are in place so that children with disabilities and children with special health care needs are included?
- How do you communicate with families?
- How do the children engage in physical activity?
- What are your guidelines about nutrition?
- How would you describe your curriculum?
- What kinds of child assessments do you use?
Policy Builder Resources
Use these optional PDF resources to reflect on your program’s practices and create your policies.
Technology Tips
Choose the way that the provided resources will be most useful to you.
You can:
Download the PDF.
Save the PDF.
Print the PDF.
Edit the PDF.


